Terms of Sale

Glitter and Shine, Unit 8/9 The Meadway Precinct, Tilehurst, Reading, RG30 4AA, United Kingdom. Telephone: 07480 662247. Email: rafael@ripponstudio.co.uk.

These terms are maintained by us to set out how orders, payments, delivery, returns, and subscriptions work.

Products are added to your cart, and you choose whether to pay online by card or in-salon at collection. Subscriptions must be paid by card online because they renew automatically.

Once you complete checkout, you will receive an order confirmation. We may contact you if anything about your order needs clarification.

All prices are shown in GBP (£) and include VAT where applicable. Delivery charges, if any, are displayed before you confirm your order.

Card payments are processed securely by Stripe. We do not store your full card details on our servers. Pay-in-salon is only available for one-off collection orders.

Collection: most orders are held for collection at the salon during opening hours. Please bring your order confirmation. We will let you know if a different arrangement is needed.

Local delivery: where available, delivery is made to the address you provide at checkout. Delivery times are estimates and may vary during busy periods.

Under UK consumer law, you have 14 days from receipt to cancel most online orders and receive a refund. Items must be unused, in their original condition, and returned to the salon unless we agree otherwise.

The 14-day cooling-off period does not apply to:

• Items that have been used, opened, or damaged after delivery.
• Personalised or made-to-order items.
• Perishable goods or hygiene products where the seal has been broken.

You can subscribe to eligible products on a weekly, fortnightly, or monthly basis. Subscriptions are billed automatically through Stripe until you pause, skip, or cancel.

• Manage: log in to your account to pause, resume, skip, or cancel at any time.
• Out of stock: if a subscribed product is out of stock, the subscription will be paused automatically and we will notify you.
• Updates: you can update your card details and subscription settings in your account.

If an item arrives damaged or you receive the wrong product, please contact us within 14 days. We will arrange a replacement or refund once we have confirmed the issue.

We are responsible for loss or damage caused by our negligence or breach of these terms. We are not liable for losses that were not reasonably foreseeable at the time of order.

We may update these terms from time to time. The latest version will always be available on this page.